Contact

Pick whichever of these fits — it helps route your message to the right place.

A published contact address is being finalised ahead of public launch. Until then, department administrators are the fastest route for anything urgent.

I'm a firefighter and something looks wrong

Start with your own department's administrator — they can correct seniority, balances, shift assignment, and vacation records directly, and every correction they make is logged. They can escalate to us if the problem is with the software itself.

Support for an administrator

If you administer Fire Bid for a department and something isn't behaving correctly, get in touch with what you were doing and what you expected.

Interested in Fire Bid for your department

Happy to walk through how bidding, seniority, and balance checking work, and to show a demo using sample data rather than anyone's real roster.

Privacy request

To ask what information Fire Bid holds about you, or to raise a privacy concern.

Report a security vulnerability

Please report suspected security issues rather than testing them against a live department's data. Include enough detail to reproduce the problem.

Privacy · Security · Terms · Accessibility